Suzanne Adnams, B.Sc, M.A., I.S.P./ITCP, CGEIT –


Suzanne has been working in information technology since the early 1980s in a variety of organizations across Canada and in the US. Starting her IT career as a cost analyst, Suzanne has held progressively more senior roles through to executive CIO.  In her current role as a Principal Consultant for Online Business Systems, Suzanne provides regional direction on Service Management as well as on the  Business/IT Alignment practice to address strategic and business planning, organizational models and structures, communications, project management and industry best practices.  She has experience across a number of industry verticals including healthcare, higher education, government and financial services.  In addition academic credentials that include an M.A. specializing in Work, Organization & Leadership, Suzanne is recognized by the IT Governance Institute with a CGEIT (Certified in the Governance of Enterprise IT) designation.  Other professional certifications include a Master’s Certificate in Project Management, ITIL Foundation Certificate, COBIT Foundation Certificate and she is a Certified Practioner in Organizational Change Management (PROSCI). Suzanne is a proven leader who leverages her experience to ensure client success.


If you have any questions or would like to contact Suzanne about Service Management or Business/IT Alignment topics, please email to:, or post a comment in response to this blog.



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